Help & FAQs
For questions about the shop or other concerns,
please feel free to contact us at the following address:
WER GmbH
Mrs. Marie Erwig
Phone: +49 25 97 / 96 12 - 44
E-Mail: parker.promotion@wer-gmbh.de
Contactform open
For article inquiries and requests for larger quantities,
please contact the following person:
Parker Hannifin GmbH
Mrs. Andrea Judel
Phone: +49 151 16 24 63 97
E-mail: andrea.judel@parker.com
FAQ - Frequently Asked Questions
Do you have questions about the onlineshop?
Do I need to create a webshop account to order?
To place an order you must have a registered account. It's really easy to set up an account and means you don't have to fill in your details every time you shop with us.
How do I create an account?
Registering a Parker Shop account with us is quick and easy. Just fill in the registration form and as soon as you have submitted it, you can start shopping.
How do I log in to my account?
If you have previously created an account, simply log in to the login form with your login details. These are your e-mail address and the password you chose when you registered.
How do I reset my password?
If you have forgotten your password, you must click on Forgot password, enter your email address and click on Send. Then a mail will be sent to you as soon as possible in which you can reset your password.
What happens to my data?
We will not share your information with any third party not involved in the shopping experience - please see our Privacy Policy.
How do I use my voucher?
If you have received a voucher with a corresponding code and already have an account, you will go through the normal ordering process. In the shopping cart you have the option to enter the voucher code in a field. As soon as the voucher has been redeemed, the amount of the voucher code will be deducted from the amount of the shopping cart. Excluded are the shipping costs.
Do you have any questions about your order?
How do I search for a specific item?
If you know what you are looking for, enter it in the search bar at the top of the screen.
You can search by product name, item number or a similar term.
What if an item is out of stock?
Once the item is out of stock, you will see a notification that the item is out of stock. Feel free to come back to the item at a later time.
How can I place an order?
1. When you have browsed and decided on the item(s) you wish to purchase, add them to the shopping cart by clicking on In the "Buy" button. Click on the shopping cart at the top right of your screen to continue shopping.
2. In your shopping cart you will find an overview of all the items you have added. Review your selections and quantities. Remember that items are not actually reserved for you until your order is complete. When you are satisfied with your selection, click Checkout to proceed with payment and complete your order.
3. At checkout, select a shipping address and your preferred payment method and fill in the details where necessary.
4. Once your order is completed, you will see the confirmation on the screen and you will receive a confirmation email with your order number shortly after. To stay informed about the status of your order, visit your orders in your customer account. We will also notify you by email when your shipment leaves our warehouse. In this email you will also receive your tracking number.
Where is my order?
Your order will arrive within 5-10 days after placing the order. For more information, please see our delivery terms.
Is it possible to order by phone, e-mail or fax?
Unfortunately, WER is not able to accept orders by phone, email or fax.
Can I change my order after it has been placed?
As long as the order has not yet been processed, you can make changes. Fill out the contact form and you will receive a reply as soon as possible whether the change was still possible.
How can I cancel my order?
In this case, please contact us as soon as possible via the contact form.
Where can I get a copy of the invoice for my order?
You can view your invoice in your account under Orders. If you have placed the order recently, please wait until it is shipped so that the invoice is available. Once the invoice is created, it will be sent to you via email.
Do you have questions about delivery?
Where is my order?
Your order will arrive within 5-10 days after you place the order. A tracking link is included in your shipping confirmation email and will be active within 24 hours. Please note: Delivery times may vary depending on country and order. Please fill out the contact form if there are any problems with delivery.
What delivery options are available?
We currently offer a delivery option to get your order to you. You will benefit from UPS delivery charges.
How long does the standard delivery take?
Standard delivery takes between 5-10 days. If you place your order with us before 12pm, we will start processing it the same day. We work as hard as we can to ensure that all packages are delivered as promised.
Does the delivery and return cost anything?
If your items are damaged, please provide reasons such as pictures and complete the contact form within two weeks.
My package arrived damaged, now what?
We are sorry to hear and hope that the items you ordered arrived intact and complete. If your items are damaged, please provide reasons such as pictures and fill out the contact form within two weeks.
Do you have questions about payment?
What payment methods are available?
We currently offer three payment methods: Invoice, Paypal and credit card.
How can I pay with the credit card?
1. What cards do you accept ? We accept Mastercard, Visa, Maestro cards.
2. When will my card be charged ? Your card will be charged only when your order has left our warehouse. When you return goods, the amount will be credited back to your card account.
3. Is my card information secure? For your security, your card information is encrypted using SSL technology. This high level of security means that shopping with a card in our webshop is safe and secure and ensures that your information cannot be accessed by third parties under any circumstances.
4. 3DS authentication : Our checkout process uses 3DS authentication (Verified by Visa, MasterCard SecureCode). These services enhance your existing card account against unauthorized use when you shop with us. If you need more detailed information or have a problem with the authentication process, please contact your card issuer directly. Unfortunately, we have no control over the payment authentication process, so we cannot assist you with authentication requests.
Where can I get a copy of the invoice for my order?
You can view your invoice in your account under Orders. If you have placed the order recently, please wait until it is shipped so that the invoice is available. Once the invoice is created, it will be sent to you via email.
How safe is shopping in the web shop?
Internet shopping is convenient because it is not restricted by store hours, which means you can store from the comfort of your home or office at any time.
SSLv : We use 128-bit SSL security encryption in our checkout process. This encrypts the personal information you provide to us so that it is secure and inaccessible to third parties. However, the most important protection is your own password, so please make sure you never share it with anyone else. The webshop also has a privacy policy and complies with legal requirements. Your data will only be used to process your order and to further improve our services. Under no circumstances will your personal information be shared with third parties without your consent.
How can I pay by credit card with 3D-Secure?
European regulations are changing to make online credit card payments safer for you. For any order placed after September 14, you will be asked to authenticate your payment through a secure 3D process. This will be branded according to the type of card you use to pay, for example Visa Secure or Mastercard Identity Check.
Do you have questions about returns & refunds?
What if my item is damaged or defective ?
We are very sorry if your item arrived damaged or defective. Please fill out the form with all the required information so that we can process your request as soon as possible.
Do we have an exchange policy?
Unfortunately, we do not offer exchanges. We only offer refunds.
What can I do if I receive goods that I did not order?
We are sorry if we sent you something you did not order. The wrong item was delivered instead of one you ordered? Please fill out the contact form and your request will be processed as soon as possible. If you have already paid for the item, you will receive a refund once we receive and process your return. We apologize for any inconvenience caused.
Do you have questions about your account?
Do I need to create a webshop account to be able to order?
To place an order you must have a registered account. It's really easy to set up an account and means you don't have to fill in your details every time you shop with us.
How do I create an account?
Registering a Parker Shop account with us is quick and easy. Just fill in the registration form and as soon as you have submitted it, you can start shopping.
How do I log in to my account?
If you have previously created an account, simply log in to the login form with your login details. These are your e-mail address and the password you chose when you registered.
How can I change my contact details?
In your customer account you can update your billing and shipping address under the 'Addresses' option.
How can I change or add a shipping address?
In your customer account you can update your billing and shipping address under the 'Addresses' option.
How can I reset my password?
If you have forgotten your password, you must click on Forgot password, enter your email address and click on Send. Then a mail will be sent to you as soon as possible in which you can reset your password.
How can I check my order data again?
Before you complete your order, please make sure you have entered the correct shipping address. If you need to change anything on your order, please remember to remove or adjust the items before completing the order. You can view all your orders in your customer account.
Do you have questions about vouchers?
How do I use my voucher?
If you have received a voucher with a corresponding code and already have an account, you will go through the normal ordering process. In the shopping cart you have the option to enter the voucher code in a field. As soon as the voucher has been redeemed, the amount of the voucher code will be deducted from the amount of the shopping cart. Excluded are the shipping costs. Only one voucher can be redeemed per order.
What items can I purchase with the voucher?
Vouchers can only be used for the purchase of goods available at Parker Merchandise. A limitation of the item selection will be communicated to you by the deliverer of the voucher code, if applicable.
What is the amount of my voucher?
The deposited amount will be displayed when you enter the voucher code in the shopping cart.
How long is my voucher redeemable?
Your voucher has an infinite shelf life unless you have been told otherwise.
How often can I use the coupon code?
The voucher code can be redeemed until the total amount has been used.
What if I lost my coupon code?
If you have lost your voucher code, please first contact the person in charge who assigned you the voucher code. If there are any other problems, please feel free to contact us via the contact form and we will help you as soon as possible.
How can I use my voucher?
The voucher code can be redeemed in the shopping cart. The amount that is not redeemed will never be converted into cashback. This can be used for further purchases.
How do I get a coupon code?
If you would like to provide someone with a voucher code, please contact us or purchase a voucher code via this article.
